Simple Branch Customer Service Representative Resume

Simple Branch Customer Service Representative Resume Template
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Client Name (555) 555-5555 or (555) 555-5555
13127 S. Resume Road - Jobs, CA 95959 client@nowhere.net
CAREER OBJECTIVE
Outgoing, motivated team player eager to contribute dynamic customer service, administrative,
supervisory, team building, and organizational skills towards supporting the objectives of an
organization that rewards reliability, dedication, and solid work ethics with opportunities for
professional growth.
PROFESSIONAL EXPERIENCE
Feather River State Bank - Yuba City, CA 1996-Present
Recipient of Feather River State Bank’s top 2 awards, the Star Award and the Chairman's Award.
Customer Service Representative (2003-Present)
Relied upon to apply comprehensive banking experience as Supervisor and multi-department
backup while concurrently managing online personal/business banking product processing
and servicing.
Present a professional, client-focused image in representing bank to customers and branch
personnel, generating a positive market image and supporting business growth.
Proficiently plan, coordinate and manage a broad range of banking activities including
monthly and quarterly reporting, outside broker investment processing, payroll reporting,
outgoing wire transfers, legal request processing, and supplies procurement.
Service and Operations Support Unit Supervisor (2001-2003)
Proactively managed 5-member team, with accountability for creating job descriptions,
recruiting and hiring, training/cross-training, performing annual performance reviews,
conducting weekly employee meetings, and diplomatically implementing disciplinary
actions.
Spearheaded audit review preparedness initiatives vital to ensuring operations compliancy.
Established, cultivated, and maintained productive customer and branch relationships.
Service and Operations Support Unit Representative (2000-2001)
Concurrently managed 2 desks, demonstrating dynamic organizational, prioritization, project
administration, and time management skills.
Processed and maintained ATM/Debit card and personal online banking product transactions.
Created an online banking product and quick reference guide.
Defined, developed, wrote, and integrated streamlined/centralized operational procedures and
processes to boost efficiency, productivity, and quality assurance.
Customer Service Representative (1996-2000)
Provided comprehensive customer support through performance of a variety of teller
activities including money order/official check/traveler check processing, school food
coupons distribution, mail/night drop deposit processing, credit rating, monthly certifications,
and various reporting.
United Retail Incorporated, DBA Sizes Unlimited -Yuba City, CA 1994-
1996
Store Manager (1994-1996)
Assistant Store Manager (1994)
Rapidly promoted to lead 10 employees in service-oriented retail environment, with
accountability for scheduling and training personnel for optimal individual and group
performance.
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