Professional Help Desk Technician Resume

Professional Help Desk Technician Resume Template
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Phone 214-893-2401
E-mail josh@initstring.org
Josh Meredith
Objective
IT / Helpdesk
Summary of
qualications
[MAY 14
TH
,1997 TO FEBRUARY 15
TH
,2001] Flashnet Communications
[ City, State ]
Level 2/Domain/Premium/Helpdesk Support
Supporting and troubleshooting Internet/email/FTP connectivity
Supporting business and domain customers
Premium (1.95$ a min) support for misc. hardware/software
[October 2002 – January 2003] Charter Communications
[ City, State ]
Level 2/Business/ Support
Supporting and troubleshooting Internet/email/FTP cable modem
connectivity
Supporting business customers with home networks
Trouble shooting cable modem circuits and routers using SSH clients
[September 2003 – Present] Dominion Enterprises
[ City, State ]
Helpdesk/Server Administrator/Application Analyst
Supporting networking (TCP/IP LAN/Wireless), custom software,
hardware (PC/Mac/Palm), asset management, backups, desktop support,
desktop publishing (Apple), connectivity, email, and more.
Custom software/hardware project rollout support and design.
Windows 2000 Server support, administration, data recovery and
maintenance.
Travel to setup field offices network, server, software, desktops, domain,
LAN and Internet.
Work experience
[MAY 14
TH
,1997 TO FEBRUARY 15
TH
,2001] Flashnet Communications
[ City, State ]
Level 1, Level 2 Support Technician
Internet connectivity (Modem/DSL)
Browser support (Internet Explorer/Netscape)
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