Sample Customer Service Resume

SAMPLE FUNCTIONAL RESUME
SUMMARY
Executive Assistant with ten successful years providing quality administrative support to
senior level executives and directors. Extensive experience coordinating and overseeing
presentations, meetings, special events and projects
problem-
solving abilities with strong background in office management, project
coordination, presentation preparation and staff training. Excellent
communication and technology skills with computer profici
CAREER EXPERIENCE
Administration
Research, compose and package proposals for funding agencies.
Coordinate and manage summits, meetings, conference calls and special
Prepare PowerPoint presentations and update Excel spreadsheets for internal
distribution and training.
Supervise and train administrative assistants.
Draft and type cor
respondence, manage reports,
Training and Development
Prepared and disseminated nationwide training programs for
Instructed 20+ technical and user personnel in classroom settings throughout the
Northeast.
Provided training to clients to administer computer literacy assessments to students
seeking college admission.
Customer Service
Processed orders a
nd ensured accurate information was distributed and documented.
Served as a liaison between customers and businesses to ensure the quality of services.
Coordinated and supervised installations, upgrades, disconnections and relocations of
new and existing c
lients.
Prepared tracking spreadsheet via Excel to monitor daily work schedules.
CAREER HISTORY
2002 – 2007
Executive Assistant
2000 – 2002
Program Assistant
1998 – 2000 Syst
1996 – 1998
Customer Service Representative DDD Corporation New York, NY
EDUCATION
Hunter College, New York, NY
Masters of Arts, Major, Urban Studies (expected date of graduation, June, 200
Metropolitan College of New York, New York, NY
Bachelor of Arts, Major, Human Resource
SAMPLE FUNCTIONAL RESUME
Nancy Yancy
111-11 111 Street
Queens, NY 11111
(347) 111-1111
nyancy@yahoo.com
Executive Assistant with ten successful years providing quality administrative support to
senior level executives and directors. Extensive experience coordinating and overseeing
presentations, meetings, special events and projects
. Outstanding organizational and
solving abilities with strong background in office management, project
coordination, presentation preparation and staff training. Excellent
customer service,
communication and technology skills with computer profici
ency.
Research, compose and package proposals for funding agencies.
Coordinate and manage summits, meetings, conference calls and special
Prepare PowerPoint presentations and update Excel spreadsheets for internal
distribution and training.
Supervise and train administrative assistants.
respondence, manage reports,
handle extensive travel arrangements.
Prepared and disseminated nationwide training programs for
XXX Corporation.
Instructed 20+ technical and user personnel in classroom settings throughout the
Provided training to clients to administer computer literacy assessments to students
seeking college admission.
nd ensured accurate information was distributed and documented.
Served as a liaison between customers and businesses to ensure the quality of services.
Coordinated and supervised installations, upgrades, disconnections and relocations of
lients.
Prepared tracking spreadsheet via Excel to monitor daily work schedules.
Executive Assistant
YYY Corporation
Program Assistant
AAA Company
ems Training Consultant
BBB Co., Inc.
Customer Service Representative DDD Corporation New York, NY
Hunter College, New York, NY
Masters of Arts, Major, Urban Studies (expected date of graduation, June, 200
Metropolitan College of New York, New York, NY
Bachelor of Arts, Major, Human Resource
s
Executive Assistant with ten successful years providing quality administrative support to
senior level executives and directors. Extensive experience coordinating and overseeing
. Outstanding organizational and
solving abilities with strong background in office management, project
customer service,
Coordinate and manage summits, meetings, conference calls and special
events.
Prepare PowerPoint presentations and update Excel spreadsheets for internal
and external
handle extensive travel arrangements.
XXX Corporation.
Instructed 20+ technical and user personnel in classroom settings throughout the
Provided training to clients to administer computer literacy assessments to students
nd ensured accurate information was distributed and documented.
Served as a liaison between customers and businesses to ensure the quality of services.
Coordinated and supervised installations, upgrades, disconnections and relocations of
Prepared tracking spreadsheet via Excel to monitor daily work schedules.
YYY Corporation
New York, NY
New York, NY
Trenton, NJ
Customer Service Representative DDD Corporation New York, NY
Masters of Arts, Major, Urban Studies (expected date of graduation, June, 200
9)
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