Sample Business Analyst Resume

Tim M. Burlingham
859 South 8
th
Avenue (618) 853-6812 (c)
Evansville, IL 62242 timmburlingham@gmail.com
Professional Profile
Results-oriented, customer service-focused executive, with a 15 year track record of
driving innovative revenue-producing strategies and products for one of the top Fortune 500 banks
in America. Organized professional with the ability to conceptualize, analyze, and see both
profitability and customer service sides of issues. Repeatedly took on new challenges and delivered
creditable and impressive results to senior leadership. Committed to excellence, extending to
relationship building, inspiring team members, and gaining the respect of others.
Areas of Expertise
Management Protocols
Strategic Initiative Implementation
Revenue Growth
New Product Development
Customer Complaint Resolution
Operations Analysis
Productivity Increase
Return on Investment (ROI)
Customer Service
Credit Administration
Customer Relationship Management
Consumer Lending
Client Project Liaison
Business Opportunity Development
Compliance
Selected Milestones & Accomplishments
Selected for World Class Customer Experience individual award for template which resulted in
improved feedback by 157%.
Selected for World Class Customer Experience team award for E2E escalation pilot.
1
st
person in program history to be selected for both individual and team award.
Professional Experience
Empire Bank, Baltimore, MD January 1994February 2009
Formerly United Bank (acquired by acquisition October 2006)
Assistant Vice President (October 2006February 2009)
Business Optimization & Associate Experience
Education Manager (April 2004October 2006)
Revenue Manager (September 2002April 2004)
VRU Administrator (April 2002September 2002)
IEX Project Manager | Education Manager (January 2001April 2002)
Workforce Capacity Planning System Production Manager (June 1999January 2001)
Portfolio Conversion Project Manager (February 1999June 1999)
Customer Service Manager (February 1997February 1999)
Credit Acquisition Assistant Manager (November 1995February 1997)
Senior Credit Analyst (January 1995November 1995)
Credit Analyst (January 1994January 1995)

Business Analyst | Project Manager | Executive
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