Retail Customer Service Resume

Reginald M. Williamson
PO Box 9999 707-837-7777
Windsor, CA 95492 sonomastuffss@att.net
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Retail Customer Service
Customer service veteran with 12 years sales experience seeks to join forces with
dynamic retail company. Demonstrated ability to manage all aspects of business
operations, forge profitable relationships and ensure client satisfaction.
Strengths:
* Supervisory experience
* Skilled at de-escalating angry clients
* Strong leadership
* Employee training/team-building
* Event coordination
* Highly organized multi-tasker
* Proven negotiating abilities
* Excellent phone manner
* Superior oral/written communications
* Composed under pressure
Able to speak French and Spanish conversationally
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Sales and Customer Service Achievements
Trained, supervised, evaluated, coached and mentored team of 13 sales people for
country’s largest direct-to-consumer winery
Grew yearly winery team sales from $150K to $300K over 3-year period
* Consistently led all 4 company teams in annual sales
* Chaired regular committees to increase productivity and solve problems
* Developed reward program for superior individual sales performance
Worked one-on-one with team members to close complicated wine deals
* Coordinated $53K wine sale to Taiwanese client, Wan Hai Lines, Ltd. by
making overseas shipping arrangements, satisfying customs requirements, and
finding translation service that could create Mandarin-language wine label
Addressed winery client inquiries and negotiated conflicts
* Served as winery’s go-to representative do placate unhappy winery clients
* Result was consistently positive and usually led to client retention
Synchronized multiple corporate wine accounts
Generated high-quality leads for corporate wine sales through meticulously
culling Dun and Bradstreet and other business data bases
Ensured compliance with inter-state wine shipping laws for domestic shipments
Initiated volunteer events for winery to increase community awareness
Promoted from winery sales associate to team leader for outstanding performance
Grew route sales 22% for bakery whose goods are distributed nationally
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