Customer Service Resume Template
IM A. SAMPLE III
3456 Westview Road (402) 291-5678
Bellevue, Nebraska 68005 firstname.lastname@example.org
SUMMARY OF QUALIFICATIONS
Experienced business professional with a solid academic background and a demonstrated
commitment to providing high quality customer service; described as a "take charge" person with
exceptional communication and human relations skills; proficient in the use of MS Office (Word,
Excel, PowerPoint) with basic knowledge of PeopleSoft.
Bellevue University, Bellevue, NE (June 20xx)
Bachelor of Science in Management of Human Resources
GPA in major: 3.84/4.00 Graduated with distinction
West Telemarketing, Omaha, NE (20xx to Present)
Customer Service Supervisor (20xx to present)
Supervise operations and staff in a 20-person inbound telemarketing unit, including
hiring, training and evaluating employees, preparing and administering annual
budgets, developing business plans, etc.
Assess level of customer satisfaction and resolve sensitive and complex issues raised
by customers; provide additional training and take other action as required to
maintain a high level of customer satisfaction.
Customer Service Representative (20xx-20xx)
Handled incoming calls from customers and potential customers, provided
information and received orders using CRT to input data.
Interviewed customers and recommended other available products to meet their
needs; received several Incentive Awards for sales efforts.
Provided orientation and training to new staff members.
PROFESSIONAL AFFILIATIONS AND ACTIVITIES
Member, Society for Human Resources Management (SHRM) (20xx to 20xx)
Bellevue University Student Chapter
Chair, Program Development Committee (20xx)
President, American Business Women's Association, Gold Star Chapter (20xx)
REFERENCES FURNISHED UPON REQUEST