Executive Help Desk Analyst Resume

Executive Help Desk Analyst Resume Template
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Mark Evans, Talented IT ProfessionalTechnical Support, Technical Writing, Project Mgmt, Engineer, Support,
Sales, Training, Telecom
(910) 764-6275
mercy905-it@yahoo.com
CAREER OBJECTIVE: I am a Talented IT Professional with 15 years of Diverse Experience. seeking a position in
“any” industry with a company that can appreciate a candidate with a “can-do” attitude and has a strong desire and
interest in a Multi-Tasked and Talented Professional who is Solution-Oriented, Challenge-Driven, Team-Spirited, and
able to work alone as well as with a team, with the ability to learn new tasks at an accelerated pace.
I am in search of an organization where I can utilize my experience helping evolve a young company or maintain a
mature organization. With ever-changing technologies and a constant fluctuating market where success depends on
skill, discernment, and leadership, I am sure to be an asset to any organization.
STRENGTHS:
Demonstrated Project Management and Engineer\Technical Support experience over the last 10+ years.
- Excellent verbal and written customer service skills - Able to support most Software Apps
- Very organized and able to handle multiple tasks` - Software\Hardware Support
- Able to work in a team environment - Possess 3rd Lvl Support experience
- Steady work pace - Strong Communication skills.
- Exceptional problem solving skills. - Strong work ethic
-Training\Educator
TECHNICAL EXPERIENCE:
Operating Environments\Systems: 2003 Server, 2000 Server, Windows 8, 7, 2000, XP, NT Server, NT 4.0, 98, 95,
3.1, DOS 6.X, Banyan Vines, Novel NetWare; Mainframe and Midrange support.
Software: Remedy, MS Office , Adobe, ENS Management Software, Extra Personal Client, etc.
Internet: Microsoft Internet Explorer, Netscape, FireFox, Opera, Chrome and others.
Email Software: MS Outlook, MS Exchange, Open Mail, Banyan Mail, and BeyondMail
Programming: Windows Interface (Winbatch) Language, Batch programming; a little Visual Basic – able to learn.
Remote Software: SMS, PC Anywhere, Remote Desktop32
Design: Adobe Illustrator and Photoshop, Dreamweaver, Flash, Coffee Cup Software, HTML, DHTML, JavaScript
Printers: Lexmark, Ricoh, Infoprint, Zerox, IBM, Hewlett Packard, and Fujifilm
WORK EXPERIENCE :
Customer Engineering Services
Feb 2011 – April 2013
TSR (Technical Support Representative)
Responsible for a Geographical area for the maintenance and service of various products including photo
nishing equipment and commercial & industrial printers in the retail and business environments.
Responsibilities included overall customer satisfaction, travel, over-night stays, parts management and general
administrative work associated with the position.
Equipment serviced: Fuji, HP, IBM, Ricoh, Lexmark, and Infoprint Solutions. Models: Kiosks (all makes), HP
PM2000; IBM 6400, 6408, 6500 (Impact printers); Ricoh – Infoprint – Lexmark workgroup laser printers (all
models).
Barrister Global Services (1099 Contractor)
Oct 2009 – Feb 2011
Technical Support
Service calls to Commercial clients – (i.e., printers, computers, routers, networking)
Break/Fix issues for HP Instant Print Equipment at Wal-marts
PM2000 Printer install, troubleshoot, repair and configurations
Kiosk (Input station) install, troubleshoot, repair and configurations (XP O/S)
HP Warranty work.
Unemployed > July 2008 – Oct 2009
Sprint (Contractor for CorTech)
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