Executive Desktop Support Technician Resume

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Miguel B. Llora
3806 Camino Andres, Bay Point, CA 94565
mllora3@yahoo.com, (702) 302-2579, http://www.mllora.com
Technical Resume
I am seeking a position that provides clients with user support as well as performing Web page design or network
administrator/ technician functions.
Employment History
Desktop Support Technician, TEKSystems, Inc. in Las Vegas, Nevada (07/2004 to 07/15/2005)
Desktop Support Technician, Cox Communications Incorporated (12/01/2004 to 07/15/2005)
PC Technician, Sierra Health Services – PC Relocation and deployment (11/23/2004)
PC Technician, Fallas Parades – Cash Register Swap (11/18/2004)
PC Technician, TJMAXX (St. George, Utah) – upgrading POS server and Cash Registers (11/04/2004)
Driver Tester, NextWave Telecom Inc. – assisted with testing wireless technology (10/15/2004 to
PC Technician, Countrywide Financial – PC Relocation and deployment (10/09/2004)
PC Technician, Las Vegas Convention Visitor Authority – Dell PC Rollout (09/13/2004 to 09/18/2004)
Assistant to the Director, Japan Studies Institute at San Diego State University (06/2004 to 07/2004 and 06/2003 to
Designed, created and maintained 2002, 2003, and 2004 institute websites
Organized events
Performed multiple support functions for the institute that included: locating teaching material, liaison with
the service providers, faculty, school staff, and participants
Provided support material, participant support, and public relations
Provided support to the Director on matters relating to institute operation in 2003 and 2004
Worked extensively with the reference librarians to locate printed material as well as films for the
instructors/presenters that formed part of the formal curriculum
Graduate Assistant, Department of Asia Pacific Studies at San Diego State University in San Diego, California
(01/2004 to 06/2004)
As the graduate assistant to the Department Chair, I was tasked to perform various research functions that
included articles and film
Designed, created, and maintained the website of the Department Chair, for other Department Professors,
and for the summer 2004 instruction in Thailand
Provided computer software and hardware support to the department staff
Provided instruction as well as end products in MS PowerPoint relating to curriculum
Customer Service Professional, SITEL Corporation in Las Vegas, Nevada (09/2003 to 01/2004)
* Contracting to Cox Communications serving Phoenix, Tucson, and San Diego
Analyzed and developed workarounds to difficult problems for timely solutions
Attended training sessions on new products or areas, as well as effectively utilized current training resources
Communicated technical information, concepts, and solutions in a professional and friendly manner that
established, maintained and improved the relationship with the customer
Completed training for specific products and documented all training and recovery procedures for internal
and external customer and team use
Created and compiled technical resource information to be used by internal and external customers
Inputted accurate data in all required systems, including offered solutions
Logged customer calls as required
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