Best Business Analyst Resume Example
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1111 South Court New York, NY 10001 (444) 444-4444 email@example.com
SENIOR BUSINESS ANALYST / PROJECT MANAGER
~ BUSINESS PROCESS IMPROVEMENT ~ APPLICATION ARCHITECTURE DESIGN ~ PROJECT LEADERSHIP ~
Highly accomplished Senior Business Analyst / Project Manager with a verifiable track record of managing complex IT
projects and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals
and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
Extensive experience in the implementation of Financial Accounting, CRM, Employee Relationship Management, and
Partner Management systems for financial services firms. Strong interpersonal skills, highly adept at diplomatically
facilitating discussions and negotiations with stakeholders. Recognized project management skills, consistently deliver
complex, large-scale projects on time and within budget. Additional areas of expertise include:
Process Analysis & Redesign Project Management & Tracking Budgeting & Planning
Management of Cross-Functional Teams System Solution Architectures Cost & Resource Estimates
Project & Delivery Methodologies Change Control Management Project Risk & Scope
SOLUTIONS ARCHITECT JUL 2000 – DEC 2002
SIEBEL SYSTEMS NEW YORK, NY
One of a select group of individuals assigned to large complex engagements designing application architectures and
improving business processes for integration of Siebel systems with existing client systems. Specialized in financial services
clients leveraging extensive experience in banking industry. Assigned to special “Red” accounts indicating troubled or
highly sensitive projects.
Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Developed
CRM Strategy and Roadmap vision, and oversaw Business Process and Technical mapping. Authored detailed
project/deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer
expectations. Earned Siebel Customer Certification by senior management of major client, PNC Bank. Siebel Customer
Certification serves as an independent validation from a client that a Siebel employee was critical to their success. Gained
Certification in Siebel 2000, Siebel 7 Applications suite, and Siebel 7 Analytics.
Notable Projects include:
• CRM Strategy Project Manager – Siebel eInsurance strategy development for MetLife. Delivered a CRM
strategy and roadmap to MetLife’s senior management, under a Tom Siebel led initiative to assist MetLife in
transforming the company’s sales and service operations. Managed cross-functional team of Sales, Services, and
Product Marketing personnel to evaluate existing technologies and business processes. Final presentation
highlighted areas in MetLife’s business where Siebel best practices could transform operations.
• CRM Strategy Project Manager – Siebel Financial Services roadmap for The American Stock Exchange.
Oversaw development of new CRM strategy for the American Stock Exchange as the AMEX was being divested
from the NASDAQ and have become dependent on NASDAQ’s CRM system. Directly engaged with AMEX sales
force to assist in improving sales process. Presented findings to top C-level executives and helped close sale.
• Engagement Manager – Siebel Financial Services deployment at Fleet Boston Financial. Oversaw deployments
across several lines of business for Siebel Financial Services, Employee Relationship Management, and Call Center
applications. Managed multiple projects valued at $3.5M across numerous locations. Launched and managed
Center of Excellence to ensure a sound architecture, track progress, and stay true to CIO’s long-term goals.
• Project Manager – Siebel Financial Services Implementation at PNC Bank. Managed critical $11M project
directing a 20-member team including resources from Siebel, several subcontractors, and assigned client resources
for a 4,000-seat implementation of Siebel Financial Services suite. Highly visible project as this was Siebel’s first
implementation on an IBM mainframe. Challenged by tight deadlines, stepped into several roles, such as quality
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